Enable Field-Techs On The Move To Solve Problems In A Few seconds.
Your Field-Techs on the move are already facing too many distractions. Don't make Field-Techs dig through your documentation for solving problems. DeciZone makes it EASY for them to solve problems faster and get more done with less stress.
TTR (Time To Resolution) ≪ 30 seconds
FCR (First Call Resolution) Rate ~ 98%
DeciZone flowcharts are presented in a unique 3-layer interface. This makes it easy for the Field-Techs to navigate the flowchart in forward or backward direction while focusing on the job at hand. This simple 3-layer interface saves them from having to read through endless paragraphs in articles or decipher diagrams.
With DeciZone, your Field-Techs is not scrambling for information and can completely focus on the most important part of your business - solving the problem for your customer.
Flowchart As Knowledge Base
Traditionally companies have relied on Knowledge Base assets written as FAQs or Articles but reading lengthy paragraph text increases the time your Field-Techs spends in field and hurts your TTR.
When your Field-Tech is looking for a solution the best approach is to make the solution REVEAL itself. That is exactly what happens when your Field-Techs is walking through your Knowledge Base flowchart in DeciZone platform. By simply clicking on few simple choice buttons, they can eliminate 98% of the reading they have to do! In just a few seconds your Field-Techs can get to your customized recommendations - PROBLEM SOLVED IN FEW SECONDS!
Automated Notes by Activity Records
If you choose to, you can have a complete flowchart activity transcript (of all the steps your Field-Techs went through in your flowchart) be sent in an email or to be automatically saved in your favorite ticket / case management platform. These detailed transcripts can easily replace the note taking by the Field-Techs. For additional notes, you can include special Input Boxes in your flowchart for the Field-Techs to add any other comments.
Feedback & Continuous Improvement
With DeciZone you know how often your Field-Techs reach a certain branch of your flowchart. By analyzing the frequency of visits, time of day, distribution of issues, you can get valuable insights about your customers and your products. These insights can help you not only justify budget allocations but also directly improve your product reliability.
DeciZone flowcharts come with handy feedback features built-in for continuous improvement of your Knowledge Base flowcharts. Send feedback about any step in your flowchart to the author of that flowchart along with your comments so the author can fix it right away and solve that issue going forward.
DeciZone's advanced content management features allows your Field-Techs to use one version of your flowchart while you are modifying another version of that same flowchart behind the scenes. Any changes to your DeciZone flowchart is effortlessly propagated to everyone when you wish by seamlessly swapping the flowchart versions.
You are also able to attach images, videos and links to each step in your DeciZone flowchart to give additional context to the Field-Techs. In just a few clicks and in a few seconds the Field-Techs can reach a customized recommendation for solving the problem.
When an Field-Techs finishes navigating your flowchart, DeciZone can automatically update the status of your Case / Ticket as Pending, Working or Completed.
Enough Talking, Check This Out!
Lets see what a Published DeciZone flowchart might look like when its shared as a clickable button/link ...
You may also consider embedding a published DeciZone flowchart in your website as a White-Labeled fully interactive flowchart panel.
Your DeciZone account comes packed with so many time saving premium features - we highly recommend starting a Free 30-Day Trial and then schedule a Demo with our team using the buttons below.
Our team is here to help you quickly ramp up. Check out our free training videos below. We keep adding more videos for training as well as advanced features in this playlist.
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